Privacy Policy

​Last updated: 16 September 2026​

 

Who we are

 

​Jackson Hale provides kitchen restoration and makeover services, including replacement kitchen doors, kitchen makeovers, door and drawer-front replacement, kitchen worktops and associated fitting and finishing services.

​

For the purposes of UK data protection law, Jackson Hale is the controller of the personal information described in this Privacy Policy.

​

Business name: Jackson Hale Ltd trading as Jackson Hale Kitchen Restorations, company number: 17477138
Email: info@jacksonhalekitchens.com
Telephone: 0161 515 0061
Business address: The Old Farm House, Low Crompton Road, Royton, Oldham, OL2 6YP

​

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to it.

​

Information we may collect

​

Depending on how you interact with us, we may collect:

Identity and contact information, such as your name, telephone number, email address, postal address and postcode.

Enquiry and booking information, including information you provide when you contact us, complete a website form, request a call back or book a kitchen design consultation.

​

Project information, including details about your existing kitchen, the services you are interested in, measurements, preferred door styles, finishes, colours, worktops, handles and other project requirements.

Property information, such as your address and information reasonably required to arrange a home consultation, survey, delivery or installation.

​

Photographs and measurements, where you send us photographs of your kitchen or where photographs, measurements or other project information are collected during a consultation or survey.

​

Order and transaction information, including quotations, orders, deposits, invoices, payments and records relating to work carried out for you. We do not need to retain full payment-card details where payments are processed by a separate payment provider.

​

Correspondence, including emails, telephone enquiries, messages and other communications between you and Jackson Hale.

 

Website and technical information, which may include your IP address, browser/device information and information about how you use our website where this is collected through cookies or similar technologies.

​

Marketing preferences, including whether you have agreed to receive marketing from us and any subsequent opt-out request.

​

How we collect your information

​

We may collect personal information when you:

• contact us by telephone, email, website form or social media;

• request a quotation or call back;

• book a kitchen design consultation;

• arrange a home visit or survey;

• ask us to provide replacement kitchen doors, a kitchen makeover, worktops or another service;

• place an order or make a payment;

• send us photographs, measurements or project details;

• communicate with us while a project is being designed, manufactured, delivered or installed;

• provide a review, testimonial or permission to use photographs of completed work; or

• use our website and choose to allow optional cookies.

• ​

We may also receive information where somebody contacts us on your behalf, where we receive a genuine referral, or through a service provider used to operate our website or bookings.

​

Why we use your information

​We use personal information where there is a valid reason under data protection law to do so.

To respond to enquiries and prepare quotations

​

We use the information you give us to understand what you require, contact you, arrange consultations or surveys, discuss design options and provide quotations.

​

Our lawful basis is generally taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in responding to genuine business enquiries.

​

To provide our services

​

Where you become a customer, we use your information to manage your project, take measurements, order suitable products, arrange deliveries, carry out fitting and installation, communicate with you, manage payments and deal with any queries relating to the work.

​

Our lawful basis is performance of our contract with you.

​

To manage our business and financial records

​

We may retain invoices, payment records, orders, contracts and other relevant information for bookkeeping, accounting, taxation and regulatory purposes.

​

Our lawful basis is compliance with our legal obligations.

​

To provide customer service

​

We may use previous correspondence and project records to answer questions, resolve issues and provide reasonable aftercare relating to work we have completed.

​

Depending on the circumstances, our lawful basis may be our contract with you or our legitimate interests in operating and protecting our business and providing appropriate customer service.

​

To operate and protect our website and business

​

We may process limited technical information for website security, fraud prevention, troubleshooting and protecting our systems.

Our lawful basis is our legitimate interests in maintaining a safe and secure business and website.

​

Website analytics

​

Where we use non-essential analytics cookies, we use them to understand how visitors use the Jackson Hale website and to identify ways of improving it.

​

Where consent is required, these analytics technologies will only be used after you have made the appropriate choice through our cookie banner.

​

You can change your cookie preferences later through the cookie settings available on our website.

Marketing

​

We may occasionally contact you about Jackson Hale services, offers or relevant updates where you have agreed to receive them or where applicable law otherwise allows us to do so.

​

You can ask us to stop marketing at any time.

​

For electronic marketing to individuals, UK rules generally require consent unless the limited existing-customer “soft opt-in” conditions are satisfied.

​

Photographs of completed projects

​

Jackson Hale may wish to photograph completed kitchens for our website, social media, portfolio or other marketing material.

Where photographs could identify you, your home or other personal information, we will obtain appropriate permission before using them for promotional purposes.

​

We will not intentionally publish your name, full home address or other unnecessary personal information alongside project photographs unless you have specifically agreed to this.

​

Who we may share your information with

​

We only share personal information where reasonably necessary.

​

This may include: Website and technology providers, including the provider used to host and operate the Jackson Hale website, forms and online booking facilities.

​

Our website is currently built using Wix. Wix acts as a processor of site-owner customer information when providing these services.

Suppliers and delivery providers, where information such as your name, project details or delivery address is genuinely necessary to manufacture, supply or deliver products for your kitchen.

​

Fitters, installers and subcontractors involved in completing your project where they need relevant information to carry out the work.

Professional advisers, such as accountants, insurers, legal advisers or other professional service providers where necessary.

Payment providers and banks where required to process or record payments.

​

Government, regulatory or law-enforcement bodies, including HMRC, where disclosure is required by law.

We do not share personal information with third parties simply so that they can market unrelated products or services to you.

​

International transfers

​

Some technology providers used to run our website and business may process or store information outside the UK.

​

​For example, Wix operates internationally and may use data centres and processors in a number of jurisdictions.

​

​Where personal information is transferred outside the UK, we will rely on an appropriate legal mechanism and safeguards as required by UK data protection law.

 

​How long we keep information

​

We do not keep personal information for longer than we reasonably need it.

​

As a general approach: Unsuccessful enquiries and quotations will normally be reviewed and deleted when we no longer have a genuine business reason to retain them.

​

Customer, project, contract, invoice and transaction records may generally be retained for up to six years where required for accounting, tax, contractual or legal purposes.

​

UK limited companies generally need to retain relevant tax/accounting records for six years from the end of the relevant financial year, and VAT records are normally required to be retained for at least six years.

​

Marketing information is retained until you withdraw your consent, opt out or we determine that it is no longer appropriate to retain it.

Cookie information is retained in accordance with the duration of the particular cookie or technology concerned.

​

We periodically review the information we hold and delete or anonymise information we no longer require. The ICO specifically requires businesses not to retain personal information longer than necessary.

​

Cookies

​

Our website uses cookies and similar technologies.

​

Some cookies are essential for the website to operate correctly and do not require your permission.

​

We may also use optional analytics cookies to understand how our website is used and help us improve it. Where consent is required, these cookies will not be used unless you accept them through our cookie banner.

​

Our cookie controls allow you to accept or decline optional cookies and change your preferences later.

​

Information about the particular cookies being used, their purposes and their duration can be viewed through our website's cookie settings.

​

Keeping your information secure

​

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

​

Where we use external providers to process information on our behalf, we expect them to use appropriate security and data-protection measures.

​

No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.

​

Your data-protection rights

​

Depending on the circumstances, UK data-protection law may give you the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete personal information in certain circumstances;

• ask us to restrict the way we use your information;

• object to particular uses of your personal information;

• receive certain information in a portable format;

• withdraw consent where we rely on consent.

• ​

Your right to object: Where we rely on legitimate interests to process your information, you have the right to object in certain circumstances. You also have an absolute right to object to the use of your personal information for direct marketing.

​

If we rely on your consent, withdrawing that consent does not affect processing that took place before it was withdrawn.

​

To exercise any of these rights, contact us using the privacy contact details at the beginning of this policy.

​

Complaints

 

If you have a concern about how Jackson Hale uses your personal information, please contact us first so that we have the opportunity to resolve it.

​

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

​

Children

​

The Jackson Hale website and our kitchen services are not intended to collect personal information from children.

​

If we become aware that information relating to a child has been provided to us unnecessarily, we will take appropriate steps to remove it.

​

Changes to this Privacy Policy

​

We may update this Privacy Policy when our website, services, suppliers or legal obligations change.

​

The latest version will always be published on our website and the date at the top of this page will show when it was last updated.